hq777Privacy Policy

This page describes what we collect when you use hq777 and how we keep that data protected. We operate our platform across supported jurisdictions in Southeast Asia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our commitment is to handle your personal information with transparency and in compliance with applicable data protection law.

We recognise that your privacy matters. When you open an account, deposit funds via DANA, e-wallet, mobile banking, or local payment, or participate in our sportsbook, live-dealer tables, or slot tournaments, we collect certain details to verify your identity, process your transactions, and provide customer support. This policy sets out exactly what we do with that data and your rights regarding it.

What we collect and why

We collect your name, date of birth, email address, phone number, and government-issued ID when you register on hq777. We also collect your residential address to verify your location and confirm that you are accessing our platform from a jurisdiction where our services are available. During account verification, we may request a utility bill or bank statement to confirm your address.

When you deposit funds, we record the payment method you use—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet. We log the transaction amount, timestamp, and status. We do not store your full payment credentials; our payment processors handle that data separately under their own security protocols.

We collect your activity on hq777: which games you access, your betting history, your account balance, and your withdrawal requests. We use this data to detect fraud, comply with anti-money-laundering regulations, and improve our platform. We also track your IP address and device information to protect your account from unauthorised access.

How we use your data

Our primary use of your data is to operate hq777 securely. We verify your identity to prevent account takeover and money laundering. We process your deposits and withdrawals, manage your account balance, and settle your gaming transactions. We also use your contact details to send you account notifications, withdrawal confirmations, and customer support responses.

We analyse aggregated, anonymised data to understand how users interact with our platform—which games are popular, which payment methods are preferred, and where our users are located. This helps us improve our service. We do not use your personal data for targeted advertising or sell it to data brokers.

We may share your data with third-party processors: payment gateways (to process mobile banking, local payment, online payment, and bank transfers), identity-verification vendors (to confirm your ID), and our hosting provider (whose servers may sit outside your jurisdiction). We require these vendors to protect your data under confidentiality agreements.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences, and detect suspicious login attempts. These are essential for hq777 to function. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but doing so may prevent you from accessing your account.

Your rights

You have the right to request a copy of the data we hold about you. You can also request that we correct inaccurate information or delete your account and associated data, subject to legal retention requirements. If you believe we have misused your data, you may lodge a complaint with your local data protection authority.

To exercise these rights, contact our support team via email. We will respond within ten business days. Note that we may retain certain data (such as transaction records) for anti-money-laundering compliance even after you close your account.

Service availability and jurisdiction

Our services on hq777 are available only where local law permits. We do not offer our platform in jurisdictions where online gaming or sportsbook wagering is prohibited. Users are responsible for verifying that their access to and use of hq777 comply with their own jurisdiction's law. We reserve the right to restrict or suspend access if we detect that you are accessing hq777 from a restricted location.

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team. We maintain multilingual assistance during business hours and aim to respond to all inquiries within one business day. Your privacy is central to how we operate hq777.